Privacy Policy

This Privacy Policy explains how Eksper Metal Limited Şirketi (“Eksper Metal,” “we,” “us,” or “our”) collects, uses, stores, and protects personal data when you visit www.ekspermetal.com or interact with us through our website, communication tools, or related services. This Privacy Policy is intended to provide a clear overview of what information we collect, why we collect it, and how we handle it.

Last updated: August 14, 2026

Who We Are

Eksper Metal Limited Şirketi is the operator of this website and the controller of personal data collected through this website, except where another party is clearly identified in relation to a specific service.

Information We Collect

We may collect personal data that you voluntarily provide to us, as well as certain technical and usage information collected automatically when you use our website. The personal data we may collect includes:

• Name.
• Email address.
• Phone number.
• Company-related information you choose to provide.
• Message or inquiry content you submit through forms, chatbot interactions, or other communication channels.
• Newsletter subscription information.
• Communication preferences or permissions you provide to us.
• Technical information such as IP address, browser type, device information, pages visited, time spent on the site, and similar website usage data.

How We Collect Information

We may collect information in several ways, including:

• When you contact us through forms, email, WhatsApp, or similar channels.
• When you start a chatbot session and provide your contact details in order to request information or a quotation-related follow-up.
• When you subscribe to our newsletter.
• Automatically through cookies, analytics tools, and standard technical logging when you browse our website.

How We Use Information

We may use personal data for the following purposes:

• To respond to inquiries and requests submitted through our website or communication channels.
• To contact you regarding your request for product, sourcing, or quotation-related information where you have provided your details and been informed of such follow-up.
• To operate and manage chatbot-based inquiry flows and related customer communication processes.
• To send newsletters, updates, and other communications where you have chosen to subscribe.
• To improve our website, services, content, and user experience.
• To analyze website traffic and usage patterns through analytics tools.
• To maintain website security, prevent misuse, and protect our systems and business operations.
• To comply with legal obligations and enforce our rights where necessary.

Newsletter Subscriptions

If you subscribe to our newsletter, we may use the contact information you provide to send you company updates, industry-related information, service updates, or other content related to our business. You may unsubscribe from these communications at any time by following the unsubscribe instructions included in the message, where available, or by contacting us directly.

Chatbot and Quote-Related Communications

Our website may include a chatbot or similar communication tool that allows users to initiate a quotation or inquiry process. In order to start such a session, users may be asked to provide information such as name, phone number, and email address. Where users choose to submit this information, they are informed that the data may be stored and used by Eksper Metal to contact them in relation to their request, including quotation-related follow-up communications through the contact channels they have provided. These communications are intended to respond to the user’s request and are not intended as general marketing communications unless the user has separately subscribed to receive them.

WhatsApp and Direct Communications

If you contact us through WhatsApp or choose to share your contact details for follow-up communication, we may use the information you provide to respond to your inquiry, continue a quotation-related discussion, or provide relevant business communication connected to your request. Such communications are based on the information you choose to submit and the context in which you request contact from us.

Cookies and Analytics

Our website may use cookies and similar tracking technologies to support site functionality, improve performance, remember certain preferences, and analyze website traffic. We use analytics tools, including Google Analytics, to better understand how visitors interact with our website. This may include information such as pages visited, session duration, navigation behavior, browser type, and device-related data. For more information, please review our Cookie Policy.

Sharing with Third-Party Service Providers

We may share personal data with third-party service providers that help us operate our website, manage communications, analyze traffic, host technical infrastructure, provide chatbot or CRM-related functionality, support newsletter distribution, or facilitate communication services. We share information only to the extent reasonably necessary for these purposes and expect such providers to handle data in accordance with applicable privacy and security requirements.

We may also disclose personal data where required by law, regulation, legal process, or to protect our legal rights, business interests, systems, or users.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing business communications, maintaining operational records, complying with legal obligations, resolving disputes, and enforcing our agreements or rights. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We take reasonable technical and organizational measures to help protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

International Transfers

Depending on the technologies and service providers used in connection with our website and communications, personal data may be processed or stored in countries outside your own jurisdiction. Where applicable, we expect such processing to be handled under appropriate safeguards and applicable legal requirements.

Your Rights

Depending on the laws applicable to your location, you may have rights regarding your personal data, which may include the right to request access to your data, request correction of inaccurate data, request deletion of data, object to or restrict certain processing, or withdraw consent where processing is based on consent. To exercise any such rights, you may contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal obligations. Any revised version will be posted on this page with an updated effective date.

Contact Information

If you have any questions about this Privacy Policy or about how we handle personal data, you may contact us at: